Shipping policy

Shipping Policy

We do our best to get your order to you as quickly and smoothly as possible. Please review the details below before placing your order.

Processing Time

Once your order is confirmed, please allow 1–3 business days for processing before shipment.

Some pieces are handmade and made to order. For these items, additional time may be required before your order ships. Please refer to the individual product description for specific production timelines. Made-to-order pieces may take an additional 1–2 weeks to complete before shipping.

Orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays.

Shipping Methods

We offer a variety of shipping options to best suit your needs. Available shipping methods and rates are displayed at checkout and may vary based on your location, selected carrier, and package weight.

Delivery times shown at checkout are estimates and may vary depending on the carrier and destination.

Domestic Shipping (United States)

For orders shipped within the United States, we offer standard and expedited shipping options.

  • Standard shipping: Typically delivered within 4–6 business days

  • Expedited shipping: Typically delivered within 2–3 business days

Delivery times may vary due to carrier delays or peak shipping periods.

International Shipping

We currently offer international shipping to select countries. Shipping rates and estimated delivery times are calculated at checkout based on destination, package weight, and selected carrier.

Please note:

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the shipping cost unless otherwise stated.

  • Delivery times are estimates and may be affected by customs processing, local carriers, or unforeseen delays.

  • We are not responsible for delays caused by customs clearance or incorrect address information.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details. You can track your order using the provided tracking number.

Shipping Rates

Shipping rates are calculated based on the weight of your order, shipping method selected, and destination. All shipping costs are shown at checkout before payment is finalized.

Shipping Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Issues

While delays are rare, some issues may occur outside of our control. If you experience a delivery issue, please contact us at info@shopcessa.com, and we’ll do our best to assist and keep you informed.

Questions or Concerns

If you have any questions regarding shipping or your order, feel free to reach out to us at info@shopcessa.com. We’re always happy to help!